Gaya APA
Gordon, J.
(2003).
The Pfeiffer Book of Succssesful Conflict Management Tools
.
San Fransisco:
Wiley.
Gaya MLA
Gordon, Jack.
"The Pfeiffer Book of Succssesful Conflict Management Tools".
San Fransisco:
Wiley,
2003.
Mata Kuliah Umum.