Daftar Isi Bab 1. The Hotel Industry Bab 2. Hotel Organization: Front Office Bab 3. Front Office Activities: Receptionist Bab 4. Front Office Activities: Telephone Operator Bab 5. Reservation, Handling And Early Arrival And An Extended Booking Bab 6. Regretting A Booking Bab 7. Reservation For Special Purpose Bab 8. Giving Information About Prices Bab 9. Cashier And Paying Met…